Unlock the Future with Intelligent AGI Solutions

Terms of Use

Thank you for choosing SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED!

Your utilisation of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED (“SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED,” “we,” “us,” or “our”), and other services for individuals provided by SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED including associated software applications and websites (collectively referred to as “Services”), are subject to these Terms of Use. This agreement between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., encompasses our service terms and vital provisions for dispute resolution through arbitration. By utilising our Services, you agree to abide by these Terms.

If you are located in the European Economic Area, Switzerland, or the UK, your use of the Services is governed by these terms

For businesses and developers, our Business terms govern the use of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., APIs, and other services

Please refer to our Privacy terms for information on how we collect and use personal information, even though it does not constitute a part of these Terms. It is a crucial document that you should review.

About Us

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED is an entity focussed on AI research and deployment to ensure betterment of humanity through artificial general intelligence. For more details about SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., please visit https://www.hanooman.ai/

Account Registration and Access

To use our Services, you must be at least [13] years old or meet the minimum age required in your country to contract with us. If you are under 18, you need parental or legal guardian permission. Provide accurate information for account registration, do not share credentials, and ensure accountability for all activities under your account.

Utilising Our Services

Permitted Actions:Conditional on your adherence to these Terms,you are authorised to access and utilise our Services, provided you comply with all relevant laws and our policies. While using our Services, you must comply with all relevant laws, as well as our Sharing & Publication Policy, Usage Policies, and any other documents, guidelines, or policies provided by us. All the policies specified above constitute an integral part of these Terms.

Prohibited Actions:It is prohibited to engage in any illegal, harmful, or abusive activities using our Services, including those that may harm individuals or violate local, state, or federal laws. including those that may harm individuals or violate local, state, or federal laws. For instance, you may not:

Utilise our Services in a manner that infringes, misappropriates, or violates anyone’s rights.
Utilise our Service in a manner that Is harmful to children, is obscene, defamatory, abusive, libelous, racially, ethnically or religiously objectionable or otherwise invades the privacy of another individual.
Utilise our Service to carry out any activity that is in breach of laws applicable to both you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED.
Modify, copy, lease, sell, or distribute any aspect of our Services.
Attempt or assist in reverse engineering, decompiling, or discovering the source code or underlying components of our Services, including our models, algorithms, or systems (unless such restriction is prohibited by applicable law).
Falsely represent that Output was generated by a human when it was not.
Disrupt or interfere with our Services, including circumventing rate limits or restrictions, or bypassing protective measures or safety mitigations implemented on our Services.
Use Output to develop models that compete with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED.
Use our Services or our Website or Applications to introduce computer viruses, worms, Trojan horses, time bombs, cancelbots, corrupted files, or any software intended to damage or alter a computer system or data;
You are not permitted to use software or automated means to use multiple accounts, requests, Output (as defined below) or queries to (or to strip, scrape, or mine data from) our website or applications.

Software:Our Services may permit you to download software, such as mobile applications, which may update automatically for you to use the latest version. Such software may include open-source components governed by their own licences, which we make available to you. You are required to conduct your independent assessment of these third-party license terms.

Corporate Domains:If you establish an account using an email address owned by an organisation (e.g., your employer), that account may be added to the organisation’s business account with us. In such cases, notice will be provided to you, enabling you to facilitate the transfer of your account unless your organisation has already notified you about monitoring and control. Once the account is transferred, the organisation’s administrator gains control over your account, including access to Content (as defined below) and the ability to restrict or revoke your account access.

Third-Party Services : Within our services, there might be incorporation of third-party software, products, or services (“Third-Party Services”). Specific features of our Services, such as the browse feature, may integrate output from these services (“Third-Party Output”). Both Third-Party Services and Third-Party Output are governed by their respective terms, and we disclaim responsibility for them.

Feedback : Your feedback is valued, and by providing it, you consent to its unrestricted usage by us without any compensation to you and disclaim any intellectual property rights or residual moral rights over the manner your feedback is incorporated by us in our Services.

Content

User Input and Output : You have the option to provide input (“Input”) to the Services and receive output (“Output”) based on that Input. Collectively, Input and Output are referred to as “Content.” It is your responsibility to ensure that the Content does not violate any applicable laws or these Terms. By providing Input to our Services, you affirm that you possess all necessary rights, licences, and permissions to provide the Input as well as use the Content for your own use, including commercial use.

Ownership of Content : Between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., and to the extent allowed by applicable law, (a) you retain ownership rights in Input, and (b) you own the Output. SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., assigns to you all of its right, title, and interest, if any, in and to the Output.

Similarity of Content : Due to the nature of our Services and artificial intelligence, it is possible that Output may not be entirely unique, and other users may receive similar results. The assignment of rights mentioned above does not extend to other users output or any Third-Party Output.

Our Use of Content : We may utilise Content to provide, maintain, develop, and enhance our Services, adhere to applicable laws, enforce our terms and policies, and ensure the safety of our Services.

Accuracy : Artificial intelligence and machine learning are dynamic areas of research, constantly advancing to enhance the accuracy, reliability, safety, and overall utility of our Services. Given the inherent probabilistic nature of machine learning, utilisation of our Services may lead to Output that, in certain instances, may not precisely mirror real people, locations, or facts.

By using our Services, you acknowledge and agree to the following:

Accuracy Variation: Output may not invariably be accurate.It is advised not to solely rely on Output from our Services as an absolute source of truth or factual information; users should verify the accuracy of any Output.
Evaluation Responsibility: It is your responsibility to assess the accuracy and suitability of Output for your specific use case. This involves employing human review where appropriate before utilising or sharing Output derived from the Services.
Legal and Material Impact: You must refrain from using any Output related to an individual for purposes that could have legal or material consequences for that person, such as making significant decisions regarding credit, education, employment, housing, insurance, legal matters, medical issues, or any other crucial aspect of their life.
Incomplete or Incorrect Output: Our Services may generate Output that is incomplete or incorrect and such Output does not necessarily reflect the views of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. If the Output refers to third-party products or services, it does not imply an endorsement or affiliation with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., by the third party.

Our IP Rights

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. and its affiliates own all rights, title, and interest in the Services.

Paid Accounts

Billing Information : When purchasing any Services, it is essential to provide accurate and complete billing information, including a valid payment method. For paid subscriptions, your payment method will be automatically charged at each agreed-upon periodic renewal until cancellation. You are responsible for all applicable taxes, and taxes will be charged as required. In the event of payment failure, your account may be downgraded or access to our Services suspended until payment is received.

Service Credits: : Some Services can be paid for in advance by acquiring service credits, all of which are governed by our Service Credit Terms.

Cancellation : You have the flexibility to cancel your paid subscription at any time. Please note that payments are non-refundable, except where mandated by law. These Terms respect any mandatory local laws concerning your rights to cancel.

Changes : Prices may be subject to change periodically. In case of a subscription price increase, you will be notified at least 30 days in advance, and the new price will be effective on your next renewal. This allows you the option to cancel if you disagree with the price adjustment.

Termination and Suspension

Termination : You have the ability to discontinue the use of our Services whenever you choose. However, we retain the right to suspend or terminate your access to our Services or delete your account under the following circumstances:

Breach of these Terms or our Usage Policies.
Necessity to comply with the law.
Your use of our Services poses a risk or harm to SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., our users, or any other individual.

Additionally, we may terminate your account if it remains inactive for over a year, and you do not have a paid account. In such cases, we will provide you with advance notice.

Appeals : If you believe that we have erroneously suspended or terminated your account, you have the option to file an appeal by contacting our support team (support@hanooman.ai).

Discontinuation of Services

We may discontinue Services with advance notice and provide refunds for prepaid, unused Services.

Disclaimer of Warranties

Our Services are provided “as is.” Unless prohibited by law, we, along with our affiliates and licensors, do not make any warranties (express, implied, statutory, or otherwise) regarding the Services. We explicitly disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment. We do not guarantee that the Services will be uninterrupted, accurate, or error-free, nor do we warrant the security or preservation of any content.

By using outputs from our service, you acknowledge and agree that such usage is at your sole risk. You agree not to rely on outputs as the sole source of truth or factual information, or as a substitute for professional advice.

Limitation of Liability

We and our affiliates or licensors shall not be held liable for any indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, or data, or any other losses, even if we have been informed of the possibility of such damages.

It is important to note that certain countries and states may not permit the disclaimer of specific warranties or the limitation of particular damages. Therefore, some or all of the terms mentioned above may not be applicable to you, and you may have additional rights. In such instances, these terms only constrain our responsibilities to the maximum extent allowed in your country of residence.

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED's affiliates, suppliers, licensors, and distributors are intended third-party beneficiaries of this section.

Indemnity

Businesses or organisations agree to indemnify us for third-party claims related to their use of Services.

Dispute Resolution

YOU AND SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED CONSENT TO THE FOLLOWING COMPULSORY ARBITRATION AND CLASS ACTION WAIVER TERMS:

MANDATORY ARBITRATION : All claims arising from or related to these Terms or our Services, irrespective of when the claim arose, whether before or after these Terms came into existence (a “Dispute”), shall be resolved through final and binding arbitration. You have the option to opt out of arbitration within 30 days of account creation or within 30 days following any updates to these arbitration terms by completing this form. If you opt out of an update, the last agreed-upon set of arbitration terms will apply.

Informal Dispute Resolution : Prior to pursuing formal legal action, both parties commit to attempting an informal resolution of the Dispute. You agree to initiate this process by providing notice through this form, while we will use the email address associated with your account for communication. If the Dispute remains unresolved after 60 days, either party may commence arbitration, with the option for an individual settlement conference if requested during this period. The informal resolution process tolls any statute of limitations.

Arbitration Forum : If the Dispute persists, either party may initiate arbitration appointing an arbitrator. The activities outlined in these Terms involve interstate commerce, and the Arbitration and Conciliation Act,1996 will govern the interpretation and enforcement of these arbitration terms and any arbitration.

Arbitration Procedures : Ideally conducted via videoconference, the arbitration may be held in person if the arbitrator deems it necessary, with the location to be mutually agreed upon or determined by the arbitrator, unless the batch arbitration process applies. A sole arbitrator, either a retired judge or an attorney licensed to practice law in India, will exclusively resolve the Dispute. The arbitrator possesses authority to grant dispositive motions.

Exceptions : This section does not mandate informal dispute resolution or arbitration for individual claims in small claims court, or for injunctive or other equitable relief to halt unauthorised use, abuse of the Services, or intellectual property infringement or misappropriation.

Copyright Complaints

If you suspect a violation of your intellectual property rights, kindly forward your notification to the address provided below or complete the provided form. We reserve the right to remove or deactivate content that we deem to be in violation of our Terms or is reported to be infringing. In cases of repeated infringement, we may take appropriate action, including the termination of user accounts.

Claims of copyright infringement must be submitted in writing to:

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED

C/o GTV Estates No 3, Infantry Road, Bangalore, Karnataka, India, 560001

They should include the following details:

A physical or electronic signature of the individual authorised to act on behalf of the copyright owner.
A description of the copyrighted work that you allege has been infringed.
Information about the location of the material that is claimed to be infringing on our site for easy identification.
Your address, telephone number, and email address.
A statement from you expressing your good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
A statement affirming that the information provided in your notice is accurate, and, under penalty of perjury, confirming that you are either the copyright owner or authorised to act on behalf of the copyright owner.

General Terms

Terms of Use : These Terms specifically address the personal, non-commercial usage of our Services, including associated software, tools, documentation, and websites.

Assignment : You are not allowed to assign or transfer any rights or obligations under these Terms, and any attempt to do so will be considered void. We reserve the right to assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest of any business associated with our Services.

Changes to These Terms or Our Services : As we continuously strive to enhance and refine our Services, we may update these Terms or our Services accordingly. Changes to these Terms or the Services may occur due to factors such as alterations in the law or regulatory requirements, security or safety considerations, circumstances beyond our reasonable control, routine developments in the course of developing our Services, or adaptation to new technologies. We will provide you with a minimum of 30 days advance notice of changes to these Terms that significantly impact you, either through email or an in-product notification. All other changes will become effective as soon as we post them on our website. If you do not agree with the changes, you must cease using our Services. Your continued usage of our services will signify your consent to the modified Terms of our Service.

Trade Controls : You must adhere to all applicable trade laws, including sanctions and export control laws. Our Services may not be used in or for the benefit of, or exported or re-exported to (a) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. Our Services may not be employed for any end use prohibited by applicable trade laws, and your Input may not include material or information requiring a government licence for release or export.

Entire Agreement : These Terms constitute the entire agreement between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. concerning the Services and, except for any Service-specific terms, supersede any prior or contemporaneous agreements between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED.

Governing Law : These Terms will be regulated and interpreted in compliance with the Information Technology Act,2000. Our neglect to enforce any right or provision of these Terms will not be deemed a waiver of such rights. Should any provision of these Terms be deemed invalid or unenforceable by a court, the remaining provisions will still be valid. These Terms form the complete agreement between us concerning our Service, overriding any previous agreements related to the Service.

Service Terms

These Service Terms regulate your utilisation of the Services. Terms not defined herein carry the meanings ascribed in the overarching Agreement, including theTerms of Use and Business Terms For the context of these Terms, "Content" encompasses "Customer Content."

API (Application Programming Interface)

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED indemnification commitments to API users involve third- party claims asserting infringement of intellectual property rights due to Customer's use or distribution of Output. Exceptions to this indemnity exist under specified conditions.

Beta Services

This section pertains to your utilisation of services or features provided by SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED on an alpha, preview, early access, or beta basis ("Beta Services"). Beta Services are provided on an "as-is" basis to facilitate testing and evaluation, and they are exempt from any indemnification obligations that SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED might have towards you.

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED does not provide any representations or warranties for Beta Services, including but not limited to any assurance that Beta Services will be generally available, uninterrupted, error-free, or that Content will remain secure and unharmed. Except where prohibited by law, SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED explicitly disclaims all warranties related to Beta Services, encompassing any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment. Additionally, SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED disclaims any warranties arising from any course of dealing or usage of trade.

Hanooman.ai

Administration : Administrators with appropriate privileges can manage Hanooman ("Administrators"). Administrators are responsible for provisioning and administering the Hanooman's Service solely for end users within their organisation, including affiliates. They may have the authority to: (a) add, remove, and suspend end users' access to Hanooman; (b) access, share, and remove Content; and (c) access logging and information regarding end users' utilisation of Hanooman. Hanooman customers are accountable for obtaining and maintaining all required consents from end users to perform the aforementioned actions and enable SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED to provide the Services.

Output Indemnity : SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED indemnification commitments to Hanooman customers, as outlined in the Agreement, cover claims asserting that Customer's use or distribution of Output infringes on a third party's intellectual property right. However, this indemnity does not apply in situations where:

Customer or Customer's End Users were aware or should have been aware that the Output was infringing or likely to infringe;
Customer or Customer's End Users disabled, ignored, or failed to use any relevant citation, filtering, or safety features or restrictions provided by SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED;
Output was modified, transformed, or used in combination with products or services not provided by or on behalf of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED;
Customer or its End Users lacked the right to use the Input or fine-tuning files to generate the allegedly infringing Output;
The claim alleges violation of trademark or related rights based on Customer's or its End Users' use of Output in trade or commerce; and
The allegedly infringing Output is derived from content from a Third-Party Offering.

Code Generation

Output generated by code generation features may be subject to third-party licences, including open-source licences; users should ensure compliance with all relevant licensing agreements.

Image Capabilities

Our models have the capability to incorporate images as part of the Service's Inputs ("Image Capabilities"). Any rights assigned to users do not include Hanooman’s Image Output

Non-Medical Purpose : Image Capabilities are not constructed or intended for utilisation as a medical device or to execute any medical functions. They should not serve as a replacement for professional medical advice, diagnosis, treatment, or judgement.

People in Images: The use of Image Capabilities for identifying individuals or seeking to elicit or deduce private or sensitive information about a person is strictly prohibited.

Plugins and Actions

Introduction : Plugins and Actions (collectively referred to as "Plugins") in Hanooman are functionalities that enable you to send instructions to and receive information from external applications or websites ("Applications") while utilising our Services. Each Plugin is developed and provided by the Application's developer, typically an independent third party not associated with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. Your interaction with an application through one or more Plugins is your sole responsibility. You must manually activate each plugin to grant the relevant Service access to and utilisation of the enabled plugin. SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED retains the right (but is not obligated) to review, reject, or remove Applications from Hanooman. However, through the use of Plugins, you may encounter Applications or content that could be offensive, inappropriate, or objectionable. By using Plugins, you acknowledge that you do so at your own risk. ONLY ENABLE A PLUGIN IF YOU ARE FAMILIAR WITH AND TRUST THE UNDERLYING APPLICATION AND HAVE REVIEWED ITS TERMS AND PRIVACY POLICY.

Plugin Functionality and Content : Upon enabling a plugin, the Services will transmit relevant portions of your Content and specific information, such as your country and state ("Plugin Data"), via the plugin to the Application. By activating the plugin, you grant us the authority to send your Plugin Data to the respective Application, and the handling of this data will be in accordance with the Application's terms. We disclaim responsibility for Plugin Data once it has been provided to an application, excluding Applications owned by us. The Plugin will retrieve information and content from the Application, which might be incorporated into the Output you receive from the Services. This information and content within the Output are not owned by you or SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED and may be subject to the terms and conditions of the Application.

Voice Conversations

This feature allows users to engage in voice conversations with Hanooman models, specifically for non-commercial use. Restrictions apply to the distribution or repackaging of Hanooman Voice Output. Any rights assigned to users do not include Hanooman Voice Output.

Outside Region Terms

These Terms of Use are applicable to residents in the European Economic Area (EEA), Switzerland, or the UK. If you reside outside of these regions, these Terms of Use also apply to you.

Thank you for choosing SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED!

These Terms of Use (“Terms”) pertain to your utilisation of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED’s various services for individuals, encompassing any associated software applications, technology, and websites (“Services”). These Terms specifically address the personal, non-commercial usage of our Services by consumers. A contractual agreement is established between you and us when you confirm acceptance of these Terms or when you engage with the Services in any other manner.

For the usage of Hanooman, our APIs, and other services intended for businesses and developers, please refer to our Business terms

To understand how we collect and utilise personal information, please review our Privacy Policies While it is a separate document and not integral to these Terms, it holds significance and we recommend reading it.

About Us

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED is an AI research and deployment company dedicated to ensuring that artificial general intelligence benefits humanity. For more details about SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., please visit https://www.hanooman.ai/

Additional Terms Specific to Each Service

Your use of our Services may be subject to additional service-specific terms and policies depending on the specific Service or features you engage with. The crucial ones to be mindful of, and integral to these Terms, are outlined below:

Usage policies: These policies detail how you are permitted to utilise our Services and Content.

Service terms: These terms come into play when you use certain Services or features.

Sharing and publication terms: This policy establishes the rules governing the sharing of Content.

Service credit terms: These terms govern the purchase and utilisation of service credits on our Services.

Registration and Access

To use our Services, you must be at least 18 years old or meet the minimum age required in your country. If you are under 18, you need parental or legal guardian permission. Provide accurate information for account registration, do not share credentials, and ensure accountability for all activities under your account.

Utilising Our Services

Permitted Actions:Conditional on your adherence to these Terms, you are authorised to access and utilise our Services. While using our Services, you must comply with all relevant laws, as well as our Sharing & Publication Policy, Usage Policies, and any other documents, guidelines, or policies provided by us.

Prohibited Actions: It is prohibited to engage in any illegal, harmful, or abusive activities using our Services. For instance, you may not:

Utilise our Services in a manner that infringes, misappropriates, or violates anyone’s rights.
Modify, copy, lease, sell, or distribute any aspect of our Services.
Attempt or assist in reverse engineering, decompiling, or discovering the source code or underlying components of our Services, including our models, algorithms, or systems (unless such restriction is prohibited by applicable law).
Automatically or programmatically extract data or Output (as defined below).
Falsely represent that Output was generated by a human when it was not.
Disrupt or interfere with our Services, including circumventing rate limits or restrictions, or bypassing protective measures or safety mitigations implemented on our Services.
Use Output to develop models that compete with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED.

Corporate Domains: If you establish an account using an email address owned by an organisation (e.g., your employer), that account may be added to the organisation’s business account with us. In such cases, notice will be provided to you, enabling you to facilitate the transfer of your account unless your organisation has already notified you about monitoring and control. Once the account is transferred, the organisation’s administrator gains control over your account, including access to Content (as defined below) and the ability to restrict or revoke your account access.

Third-Party Services: Within our services, there might be incorporation of third-party software, products, or services (“Third-Party Services”) associated with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED as defined under Privacy Policies. Specific features of our Services, such as the browse feature, may integrate output from these services (“Third-Party Output”). Both Third-Party Services and Third-Party Output are governed by their respective terms, and we disclaim responsibility for them.

Feedback: Your feedback is valued, and by providing it, you consent to its unrestricted usage by us without any compensation to you.

Content

User Input and Output: You have the option to provide input (“Input”) to the Services and receive output (“Output”) based on that Input. Collectively, Input and Output are referred to as “Content.” It is your responsibility to ensure that the Content does not violate any applicable laws or these Terms. By providing Input to our Services, you affirm that you possess all necessary rights, licences, and permissions.

Ownership of Content: Between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., and to the extent allowed by applicable law, (a) you retain ownership rights in Input, and (b) you own the Output. SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED assigns to you all of its right, title, and interest, if any, in and to the Output.

Similarity of Content: Due to the nature of our Services and artificial intelligence, it is possible that Output may not be entirely unique, and other users may receive similar results. The assignment of rights mentioned above does not extend to other users’ output or any Third Party Output.

Our Use of Content: We may utilise Content to provide, maintain, develop, and enhance our Services, adhere to applicable laws, enforce our terms and policies, and ensure the safety of our Services.

Accuracy: Artificial intelligence and machine learning are dynamic areas of research, constantly advancing to enhance the accuracy, reliability, safety, and overall utility of our Services. Given the inherent probabilistic nature of machine learning, utilisation of our Services may lead to Output that, in certain instances, may not precisely mirror real people, locations, or facts.

By using our Services, you acknowledge and agree to the following:

Accuracy Variation: Output may not invariably be accurate. It is advised not to solely rely on Output from our Services as an absolute source of truth, factual information, or a substitute for professional advice.
Evaluation Responsibility: It is your responsibility to assess the accuracy and suitability of Output for your specific use case. This involves employing human review where appropriate before utilising or sharing Output derived from the Services.
Legal and Material Impact: You must refrain from using any Output related to an individual for purposes that could have legal or material consequences for that person, such as making significant decisions regarding credit, education, employment, housing, insurance, legal matters, medical issues, or any other crucial aspect of their life.
Incomplete or Incorrect,: Our Services may generate Output that is incomplete or incorrect, and such Output does not necessarily reflect the views of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. If the Output refers to third- party products or services, it does not imply an endorsement or affiliation with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED by the third party.

Our IP Rights

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED and its affiliates own all rights, title, and interest in the Services. Use our name and logo following our Brand Guidelines.

Paid Accounts

Billing Information: When purchasing any Services, it is essential to provide accurate and complete billing information, including a valid payment method. For paid subscriptions, your payment method will be automatically charged at each agreed-upon periodic renewal until cancellation. You are responsible for all applicable taxes, and taxes will be charged as required. In the event of payment failure, your account may be downgraded or access to our Services suspended until payment is received.

Service Credits: Some Services can be paid for in advance by acquiring service credits, all of which are governed by our Service Credit Terms.

Cancellation Window: Within the 14 days following your purchase date, you have the right to cancel your purchase and request a refund without providing a reason. The refund will encompass the applicable subscription fee, prorated from the date of your cancellation request to the conclusion of the paid subscription period. To initiate cancellation and request a refund, kindly reach out to support@hanooman.ai

Cancellation: You have the flexibility to cancel your paid subscription at any time. Please note that payments are non-refundable, except where mandated by law. These Terms respect any mandatory local laws concerning your rights to cancel.

Changes: Prices may be subject to change periodically. In case of a subscription price increase, you will be notified at least 30 days in advance, and the new price will be effective on your next renewal. This allows you the option to cancel if you disagree with the price adjustment.

Termination and Suspension

Your Options: You have the freedom to cease using our Services and conclude your association with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED at any time by simply closing your account and discontinuing the use of our Services.

EEA Consumer Withdrawal Right: If you are an EEA-based consumer, you possess the right to close your account and withdraw from these Terms within 14 days of accepting them. This can be done by contacting support@hanooman.ai.

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED’s Authority: We reserve the right to take measures such as suspending or terminating your access to our Services or closing your account under the following circumstances, determined reasonably and objectively:

You have violated these Terms or our Usage Policies.
Compliance with the law necessitates such action.
Your use of our Services poses a risk or harm to SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED., our users, or others.
Your account has been inactive for over a year, and you do not hold a paid account.

Notification: In the event of account termination, we will exert reasonable efforts to notify you in advance. This allows you the opportunity to export your Content or data from the Services, unless circumstances make it inappropriate, we reasonably believe that continued access could harm SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED or others, or legal prohibitions are in place.

Appeals: If you believe that the suspension or termination of your account was in error, you can file an appeal by contacting support@hanooman.ai.

Our Pledges to You

Provision of Services: We are committed to delivering the Services to you with reasonable skill, care, and professional diligence. However, we do not guarantee the perpetuity of the Services or their current form for any specific duration.

Liability: We absolve ourselves of responsibility for loss or damage unless it is a result of our breach of these Terms or was reasonably foreseeable when entering into this agreement. Loss or damage caused by events beyond our reasonable control is also not within our liability. We refrain from excluding or limiting our liability unlawfully, ensuring you retain the full protections provided by applicable laws.

Statutory Rights: Certain statutory rights that cannot be restricted or excluded by a contract, such as these Terms, or rights you are legally entitled to, remain unaffected by these Terms. This includes rights applicable to you as a consumer.

EEA Consumer Guarantee: If you are an EEA-based consumer, legal guarantees covering the Services are provided by EEA consumer laws. For inquiries regarding your legal guarantee, please reach out to support@hanooman.ai.

Dispute Resolution

Addressing Concerns: In the event of a dispute, our initial preference is to comprehend and attempt to resolve your concerns informally before resorting to Arbitration.

Legal Recourse: If an amicable resolution cannot be reached, either party has the option to pursue legal action through their local courts.

EEA Consumer Alternative Dispute Resolution: If you are a resident of the EEA, you also have the option to escalate the dispute to an alternative dispute resolution body using the European Commission’s Online Dispute Resolution (ODR) Platform, accessible at https://ec.europa.eu/consumers/odr.

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED

ADDRESS C/o GTV Estates No 3, Infantry Road, Bangalore, Karnataka, India, 560001

For written claims related to copyright infringement, please ensure the inclusion of the following information:

A physical or electronic signature of the person authorised to act on behalf of the copyright owner.
A description of the copyrighted work that you allege has been infringed upon.
Details indicating the location of the allegedly infringing material on our site for identification purposes.
Your address, telephone number, and email address.
A statement by you affirming a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
A statement by you, asserting that the information provided in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the copyright owner’s behalf.

General Terms

Assignment: You are not permitted to assign or transfer any rights or obligations outlined in these Terms. However, we reserve the right to assign or transfer our rights or obligations to any affiliate, subsidiary, or successor in interest associated with our Services. Such assignments will not impact any consumer rights you possess. If you find these terms unsatisfactory, you retain the right to terminate your association with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. and discontinue the use of our Services at any time.

Changes to These Terms or Our Services: We are consistently enhancing and refining our Services. Consequently, we may periodically update these Terms or our Services for reasons such as changes in the law, security or safety concerns, circumstances beyond our control, routine service development, or adaptation to new technologies. In the event of changes that significantly and adversely affect you, we will provide at least 30 days’ notice through email or in-product notifications. Any alterations will only be applicable to our future relationship, and if you disagree with the modifications, you must cease using our Services.

Delay in Enforcing These Terms: A delay in enforcing any provision of these Terms by either party does not waive the right to enforce it later. It will not hinder either party from taking corrective actions at a later date. If any portion of these Terms is deemed invalid or unenforceable, it will not impact the enforceability of the remaining provisions.

Trade Controls: You are obligated to adhere to all relevant trade laws, including sanctions and export control laws. Our Services cannot be utilised in, or for the benefit of, or exported or re-exported to any U.S. embargoed country or territory, or to any individual or entity prohibited or restricted under applicable trade laws. Additionally, our Services may not be employed for any end use prohibited by relevant trade laws, and your Input must not include material or information requiring a government licence for release or export.

Governing Law: The laws of the jurisdiction where you reside will govern these Terms.

Business Use of the Services Addendum

Commercial and Business Utilisation: If you employ our Services for commercial or business purposes, the subsequent terms are applicable. In the event of a contradiction between this Business Use of the Services Addendum and the remainder of these Terms, this Addendum shall take precedence.

Limitation of Liability: NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Certain countries and states may not permit the disclaimer of specific warranties or the limitation of particular damages, so some or all of the terms above may not be applicable to you, and you may have additional rights. In such instances, these Terms solely curtail our responsibilities to the maximum extent allowed in your country of residence.

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED’s AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS ADDENDUM.

Indemnification: If you are a business or organisation, to the extent allowed by law, you will indemnify and hold us, our affiliates, and our personnel harmless from any costs, losses, liabilities, and expenses (including attorneys’ fees) arising from third-party claims related to your use of the Services and Content or any violation of these Terms.

Governing Law (Business Use): These Terms will be regulated and interpreted in compliance with the laws of India, disregarding its conflict of law principles. Should any provision of these Terms be deemed invalid or unenforceable by a court, the remaining provisions will still be valid. These Terms form the complete agreement between us concerning our Service, overriding any previous agreements related to the Service.

Business terms

Thank you for selecting SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED!

These Business Terms establish an agreement between SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED, and you ("Customer") that regulates your utilisation of our Services (as defined below). By registering to use the Services, you consent to be bound by these Business Terms. You affirm to us that you are legally capable of entering into contracts, and if you are entering into these Business Terms for an entity, you assert that you possess the legal authority to bind that entity. Additionally, these Business Terms incorporate the Service Terms, Sharing & Publication Policy, Usage Policies, and any other provided guidelines or policies (collectively, the " SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. Policies") and any Order form signed by you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED or SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. webpage used for purchasing the Services (an "Order Form") (together, the "Agreement").

Services

Use of Services: We grant you a non-exclusive right to access and use the Services during the Term (as defined below). This includes the right to use SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED application programming interfaces ("APIs") to integrate the Services into your applications, products, or services ("Customer Application") and to make Customer Applications available to End Users (as defined below). Services refers to any services for businesses and developers we offer for purchase or use, including associated software, tools, developer services, documentation, and websites.

Third-Party Offering: Third parties may provide products, services, or content through the Services ("Third Party Offering"). If you choose to access or use a Third Party Offering, your access and use are subject to this Agreement and any additional terms applicable to the Third Party Offering.

Responsibilities for Your Account: You must provide accurate and up-to-date account information. You are responsible for all activities under your account, including those of any end user ("End User") who has an account under your account ("End User Account") or accesses the Services through your Customer Application. You may not share account access credentials, use individual login credentials among multiple users, or resell or lease account access. Notify us promptly of any unauthorised access or use of your account or our Services.

Usage Restrictions

We hold exclusive rights, title, and interest in the Services. Your rights to utilise the Services are strictly limited to those expressly granted in this Agreement.

You are prohibited from, and must not allow End Users to:

Utilise the Services or Customer Content (as defined below) in a manner that violates any applicable laws or SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED Policies;

Employ the Services or Customer Content in a way that infringes, misappropriates, or otherwise contravenes the rights of any third party;

Transmit any personal information of children under 13 or the relevant age of digital consent, or permit minors to use our Services without consent from their parent or guardian;

Conduct activities such as reverse assembling, reverse compiling, decompiling, translating, engaging in model extraction or stealing attacks, or attempting to discover the source code or underlying components of the Services, algorithms, and systems of the Services (unless these restrictions conflict with applicable law);

Utilise Output (as defined below) for the development of artificial intelligence models that compete with our products and services. However, you are allowed to use Output to (i) create artificial intelligence models primarily intended for categorising, classifying, or organising data (e.g., embeddings or classifiers), provided that such models are not distributed or commercially made available to third parties, and (ii) fine-tune models provided as part of our Services;

Employ any method to extract data from the Services other than as permitted through the APIs; or

Engage in the buying, selling, or transferring of API keys to or from a third party.

Content

Customer Content : You and End Users may provide input to the Services ("Input") and receive output from the Services based on the Input ("Output"). We call Input and Output together "Customer Content." You retain ownership rights in Input, and you own all Output.

Obligations for Customer Content: We process and store Customer Content in accordance with our Hanooman privacy commitments. We use Customer Content only as necessary to provide the Services and comply with applicable law. We do not use Customer Content to develop or improve the Services.

Your Obligations for Customer Content: You are responsible for all Input and represent that you have all rights, licences, and permissions required to provide Input. You are solely responsible for using the Outputs and evaluating their accuracy and appropriateness.

Similarity of Output: Due to the nature of our Services and artificial intelligence, Output may not be unique, and other users may receive similar content. Our assignment of Output does not extend to other user's output or content delivered as part of a Third Party Offering.

Confidentiality

Use and Nondisclosure: "Confidential Information" means any disclosed business, technical, or financial information identified as confidential or reasonably understood to be confidential. Confidential Information includes Customer Content. The Recipient agrees to use Confidential Information only to exercise rights and fulfil obligations under this Agreement, take reasonable measures to protect it, and not disclose it to third parties except as expressly permitted.

Exceptions: Obligations do not apply to information generally available to the public, in Recipient's possession before disclosure, disclosed without restriction by a third party, or independently developed without use of Confidential Information. Recipients may disclose Confidential Information to its employees, contractors, and agents bound by confidentiality obligations.

Security

Our Security Program: We maintain an information security program to protect the Services and Customer Content. This includes internal policies, procedures, and measures to identify and minimise security risks.

Our Security Obligations: As part of our information security program, we implement and enforce policies, deploy production infrastructure securely, require multi-factor authentication, configure network security, maintain a logging and incident response process, and conduct periodic security reviews.

Privacy

Personal Data: If you use the Services to process personal data, you must provide consent tp privacy policies, obtain necessary consents, and process personal data in accordance with applicable law. If processing personal data as defined under data protection laws, execute our Data Processing Addendum.

Term & Termination:

Duration: The term of this Agreement commences on the earlier of the acceptance of these Business Terms, the Effective Date of an Order Form, or your initial use of the Services. It remains effective until terminated as per Section “Term & Termination”. If you subscribe to the Services, the subscription term will automatically renew unless either party notifies the other of non-renewal at least thirty days before the next renewal period commences.

Termination: You may terminate this Agreement at any time by closing your account, unless Services are purchased for a committed duration. Either party may terminate this Agreement with written notice under two circumstances: (a) if the other materially breaches the Agreement and fails to cure the breach within thirty days of receiving written notice, or (b) if the other ceases business operations or undergoes insolvency proceedings. SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED holds the right to suspend access to the Services or terminate the Agreement or any Order Form under specific conditions outlined in subsections (i), (ii), and (iii). We will make reasonable efforts to notify you before any suspension or termination, providing an opportunity to address the concerns.

Consequences of Termination: Termination or expiration does not negate accrued rights or obligations under this Agreement up to the termination or expiration date, including the payment of due amounts. Certain provisions, such as confidentiality obligations, limitations of liability, and disclaimers, will persist and continue to be enforceable. Within 30 days of termination, we will delete all Customer Content from our systems, unless legal requirements mandate retention.

Service Credit Terms : Service credits are governed by our Service Credit Terms, and users will be notified of the expiration period.

Warranties & Disclaimers

Services Warranty: We warrant that the Services will substantially comply with our documentation. For any non-compliance, your exclusive remedy is to receive additional Services to achieve compliance or if we cannot remedy within thirty days, terminate and receive a refund.

Disclaimers: Except as expressly provided in this Agreement, we disclaim all warranties, including fitness for a particular purpose and non-infringement. You accept the Services "as is" and "as available" and bear the risk of using them. No oral or written information or advice provided by us creates a warranty.

Indemnification:

Indemnification by Us: We commit to defending and indemnifying you against damages awarded by a competent court and settlement amounts to a third party due to a third-party claim asserting that the Services, including the training data utilised to train the model powering the Services, infringe any third-party intellectual property right. This indemnification excludes claims arising from: (a) combining any Services with products, services, or software not provided by us or on our behalf, (b) fine-tuning, customization, or modification of the Services by any party other than us, (c) the Input or any training data you provide, (d) your failure to comply with this Agreement or relevant laws, regulations, or industry standards, or (e) Customer Applications (if the claim wouldn't have arisen without your Customer Application). If we reasonably believe that any part of the Services is likely to be subject to an infringement claim, we will, at our cost, either (x) secure your right to continue using the Services, (y) replace or modify the allegedly infringing Service to make it non-infringing, or (z) if (x) and (y) are impractical, at our sole discretion, terminate this Agreement with written notice to you and refund any prepaid amounts for unused Services. You must promptly follow our reasonable instructions, including replacing, modifying, or discontinuing the use of an affected Service.

Indemnification by Customer: You agree to indemnify, defend, and hold us, our affiliates, and licensors harmless from any liabilities, damages, and costs (including reasonable attorney's fees) payable to a third party arising from a third-party claim related to (a) the use of the Services in violation of this Agreement (including SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED Policies), (b) Customer Applications (if any), or (c) Input.

Indemnification Procedure: In the event of a claim, the indemnified party shall promptly notify the indemnifying party in writing, offering reasonable cooperation in the defence or investigation of the claim, including preserving and sharing relevant Customer Content. The indemnifying party will have sole control over the defence and settlement, with the indemnified party entitled to participate at its expense. The indemnifying party may not settle any claim without the prior written consent of the other party, except for settlements that do not impose liability, impair the other party’s rights, or require an admission of liability. The remedies outlined in this Section 10 constitute the exclusive remedies for any third-party claim asserting that the Services or Customer Content infringe intellectual property rights.

Limitation of Liability

Exclusion of Indirect Liability: Neither party will be liable for any indirect, special, consequential, exemplary, or punitive damages, including lost profits, unless the claim arises from gross negligence, intentional misconduct, or non-payment.

Maximum Liability: Our aggregate liability for all claims will not exceed the amount paid by you for the Services giving rise to the liability in the twelve months preceding the claim.

Trade Controls

It is imperative to adhere to all relevant trade laws, encompassing sanctions and export control laws. The utilisation of our Services is prohibited in, or for the advantage of, any Indian embargoed country or territory. Additionally, our Services may not be exported or re- exported to any individual or entity with whom transactions are forbidden or restricted under applicable trade laws. Furthermore, our Services must not be employed for any end use contrary to the stipulations of applicable trade laws. Importantly, the Input you provide must not incorporate material or information necessitating a government licence for release or export.

Dispute Resolution

BY ACCEPTING THIS AGREEMENT, YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

MANDATORY ARBITRATION: You and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED commit to resolving any claims arising from or related to this Agreement or our Services, regardless of the timing of the claim, through final and binding arbitration.

Informal Dispute Resolution: We seek to address concerns informally before initiating formal legal action. Both parties agree to attempt an informal resolution by notifying the other through this form. If a Dispute remains unresolved after 60 days, either party may initiate arbitration. Additionally, both parties agree to participate in an individual settlement conference upon request during this period. The informal resolution process tolls any statute of limitations.

Arbitration Procedures: The arbitration, conducted by a sole arbitrator appointed by the two party’s arbitrators under its prevailing rules, at another agreed-upon location at Bangalore. Settlement offers are disclosed only after the arbitrator determines the final award, if any.

Exceptions: Certain claims are not subject to arbitration: (a) individual claims in small claims court, and (b) claims for injunctive or other equitable relief to prevent unauthorised use or abuse of the Services or intellectual property infringement.

Revisions: We reserve the right to update these Business Terms or the SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED Policies, and we will provide you with reasonable notice, which may include posting the update on our website. In cases where, in our sole judgement, an update significantly affects your rights or obligations, we will give you at least 30 days' notice before the update takes effect, unless the update is essential for compliance with applicable law, in which case we will provide notice as promptly as possible. Any other updates will be effective on the date we publish the revised Business Terms or SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED Policies. Your continued use of, or access to, the Services following an update will indicate your acceptance of the changes. If you disagree with an update, you have the option to discontinue using the Services or terminate this Agreement as per section Termination

Exceptions to Updates: Updates to these Business Terms or the SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED Policies will not apply to: (a) Disputes between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED that arose before the update; or (b) Order Forms signed by you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED (as opposed to an automated ordering page) before we notify you of the update. However, if an update pertains to a Service or feature launched after the signing of an Order Form, it will be effective upon your initial use of that Service.

Miscellaneous

Section Headings: The headings in these Business Terms are included for convenience only and do not intend to impact the meaning or interpretation of these Business Terms.

Feedback: If you furnish us with feedback concerning the Services ("Feedback"), you hereby grant us the right to use and exploit the Feedback without any restrictions or compensation.

Publicity: You are permitted to use our name and trademarks to depict your use of the Services strictly in accordance with our Brand guidelines. We will refrain from using your name or trademarks publicly without obtaining your prior written approval.

Entire Agreement: This Agreement constitutes the entire understanding between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED regarding its subject matter, superseding all prior or concurrent agreements, communications, and understandings, whether oral or written. Any terms and conditions in any purchase order sent by you to us will not apply to this Agreement and are considered null and void.

Relationship of the Parties: Under this Agreement, both you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED will function as independent contractors and will not seek to bind each other to any contract.

No Third-Party Beneficiary: There are no intended third-party beneficiaries to this Agreement, and both you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED explicitly intend that nothing within this Agreement will give rise to any right or cause of action, whether contractual or otherwise, on behalf of any third party.

Force Majeure: Apart from payment obligations, neither you nor SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED will be liable for failures or delays resulting from circumstances beyond your or SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED ’s reasonable control, including governmental actions, acts of terrorism, natural disasters, labour conditions, or power failures.

Notices: All notices must be in writing. We may notify you using the registration information or the email address linked to your account. Service of notice will be deemed given on the date of receipt if sent by email or on the date dispatched via courier if sent by post. We accept service of process at the following address: support@hanooman.ai.

Severability: In the event that any provision of this Agreement is determined to be illegal or unenforceable, that provision will be limited or eliminated to allow the remainder of this Agreement to remain in full force and effect and be enforceable.

Jurisdiction: Venue, and Choice of Law. This Agreement will be governed by the laws of the India, excluding its conflicts of law rules or principles. All claims arising out of or related to this Agreement will be exclusively brought in the courts of Bangalore, India.

Service Credit Terms

These Terms, referred to as the SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED-Service Credit Terms, constitute an agreement between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED (or our affiliates), governing the acquisition, receipt, or utilization of any credit applicable to our Services (“Service Credit”). Capitalized terms not defined in these Terms are as per the meanings set forth in the agreement between you and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED, which regulates your usage of the relevant Services (the “Agreement”).

We may provide the option to prepay for specific Services by acquiring credits (“Prepaid Service Credits”). These Prepaid Service Credits represent the amount paid in advance for the corresponding Services, and additional terms may apply to specific Services.

Furthermore, we may offer Service Credits at no cost as part of a promotional program (“Promo Service Credits”). Promo Service Credits are not applied against any transaction-based taxes that may be applicable to you.

It is important to note that Service Credits are not legal tender, currency, or redeemable for money. They are not refundable, exchangeable, or equivalent to fiat currency. Service Credits do not substitute for fiat currency and do not grant any personal property rights. Non-transferable, Service Credits can only be used in connection with the relevant Service.

All sales of Services, including prepaid Services, are final, and Service Credits are non-refundable. If unused, they expire one year after purchase or issuance unless otherwise specified at the time of purchase. The user will be notified of this expiration period.

Your SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED account will display your available Service Credit balance, and you are responsible for ensuring the accuracy of the credits added to or deducted from your balance. Your Service Credit balance is not akin to a bank account, digital wallet, stored value account, or any form of payment device.

Any attempted transfers, sales, gifts, or trades of Service Credits are prohibited and unrecognized. Such attempts violate these Terms and may result in the revocation, termination, or cancellation of Service Credits and/or your use of the Services. This could lead to immediate suspension or termination of your account without refund.

In accordance with the Agreement and applicable law, we reserve the right to suspend or terminate your use of the Services, including the suspension or termination of your Service Credit balance.

These Terms may be modified at any time, and the revised version will be posted on our website or emailed to the associated email address. The modified Terms become effective upon posting or, if notified by email, as indicated in the email message. By receiving or using any Service Credit after the effective date of a modification, you agree to be bound by the revised Terms.

Privacy Policy

We at SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED (together with our affiliates, “Hanooman”, “we”, “our” or “us”) receives your information and keep it on serious privacy note. We respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you through our website, including sub-domains microsites, and mobile applications and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

This Privacy Notice & Privacy Policy (“Policy”) is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information or Data) Rules, 2011 read with Rule 3(1) of the provisions of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We request you to carefully read the privacy policy before using our website or application to avail the services provided by us.

DEFINITIONS

In this Privacy Notice, the following definitions are used:

Cookies

a small file placed on your device by our Platforms when you either visit or use certain features of our Platforms. A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data

includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our Platforms.

Data Protection Laws

any applicable law for the time being in force relating to the processing of Data.

Partners

select third parties (including SEETHA MAHALAKSHMI group Entities) with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

includes entities to whom we or other SEETHA MAHALAKSHMI Group Entities may disclose your Data in order to process information for a specific purpose pursuant to written contract.

MINORS

Our Platforms do not offer products or services for use by minors. To use our Services, you must be at least 13 years old or meet the minimum age required in your country. If you are under 18, you may use our Platforms only with the involvement of a parent or guardian.

SEETHA MAHALAKSHMI

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED, a company incorporated in India whose registered office is at C/o GTV Estates No 3, Infantry Road, Bangalore, Karnataka, India, 560001

SEETHA MAHALAKSHMI Group Entity

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED, and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.

User or you

the natural person who accesses our Platforms in order to avail services.

User Provided Information:

The Applications may obtain the information you provide when you download and register the Application. Registration is optional. However, kindly note that you may not be able to use some of the features offered by an application unless you register.

When you register and use the Application, you generally provide

your name, email address, age, user name, password, contact information, account credentials, and other registration information (Account information),
download or use applications from us;
information you provide when you contact us for help;
credit card information for use of the service, payment card information, transaction history; and
information you enter into our system when using the Application, such as contact information and other details.

User Content : When you use our services, we collect personal information that is included in the input, file uploads, or feedback that you provide to our services (content).
Communication Information : If you communicate with us, we collect your name, contact information, and the contents of any messages you send whether it is text, audio, video, PDF, etc. (communication information).
Contact Number : In addition to the above, we will also collect your contact number as part of your personal information.
Contact Number : In addition to the above, we will also collect your contact number as part of your personal information.
Social Media Information:
We have pages on social media sites like Instagram, Facebook, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we will collect personal information that you elect to provide to us, such as your contact details (collectively, “social information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Other Information You Provide:
We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity (collectively “other information you provide”).
Personal Information We Receive Automatically from Your Use of the Services:
When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
Device Information: Includes the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

The information you provided may be used to contact you from time to time to provide you with important information and required notices.

How we use personal information :

We may use Personal Information for the following purposes:

To provide, administer, maintain and/or analyse the Services;
To improve our Services and conduct research;
To communicate with you; including to send you information about our Services and events;
To develop new programs and services;
To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks;
To carry out business transfers; and
To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
Aggregated or De-Identified Information:

We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyse the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyse the general behaviour and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to re-identify the information unless required by law. As noted above, we may use Content you provide us to improve our Services, for example, to train the models that power Hanooman.

Automatically Collected Information :

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
When you visit the mobile application, it may use GPS technology (or other similar technology) to determine your current location to display a location map. The location information may be sent to authorities for necessary actions and policy decisions.
If you do not want the app to use your location for the purposes set forth above, you shall turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. However, if the service provided by the Application requires the location services using GPS technology, such services offered by the application will not be available for you.

Disclosure of personal information to third parties :

In certain circumstances, we may provide your Personal Information to third parties without further notice to you unless required by law:

Partners, Vendors and Service Providers : To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to partners, vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.
SEETHA MAHALAKSHMI Consumer Platform : Your Data may be shared with SEETHA MAHALAKSHMI Group Entities and other participating entities on the SEETHA MAHALAKSHMI Consumer Platform operated by SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED for purposes of enrolment, offering you services and benefits on the TCP.Accordingly, we may share your Data with other SEETHA MAHALAKSHMI Group Entities, Partners and Service Providers.
Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Legal Requirements : We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties

if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation
to protect and defend our rights or property
if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law
to detect or prevent fraud or other illegal activity
to protect the safety, security, and integrity of our products, employees, or users, or the public, or
to protect against legal liability.

Affiliates : We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
Other Users and Third Parties You Share Information With: Certain features allow you to display or share information with other users or third parties. For example, you may share Hanooman's conversations with other users via shared links or send information to third-party applications via custom actions for GPTs. Be sure you trust any user or third party with whom you share information.

Disclosure of user provided and automatically collected information:

as required by law, such as to comply with a court order, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy, Managing Your Information:

We will retain User provided data for as long as you use the Application and for a reasonable time thereafter, ensuring compliance with applicable data protection laws. We will retain Automatically Collected information also for a reasonable period of time depending on the nature of the application and thereafter may store it in aggregate. Please note that some or all of the User Provided Data may be required for the Application to function properly.

Your rights:

Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

Access your Personal Information and Information relating to how it is processed.
Delete your Personal Information from our records.
Rectify or update your Personal Information.
Transfer your Personal Information to a third party (right to data portability).
Restrict how we process your Personal Information.
Withdraw your consent—where we rely on consent as the legal basis for processing at any time.

Object to how we process your Personal Information.

Lodge a complaint with your local data protection authority. If you are unable to exercise your rights through your account, please submit your request through support@hanooman.ai.

Note regarding subscription:

By using the Application, you agree to receive occasional updates and important information related to our services. You can manage your subscription preferences at any time within the Application settings.

A note regarding accuracy: Hanooman generates responses by predicting the most likely words to follow a user's request. While this process may not always result in the most factually accurate output, users should exercise caution when relying on the information provided. If you encounter factual inaccuracies in Hanooman's output and wish to have them corrected, please submit a correction request via support@hanooman.ai. Due to the technical complexities involved in our model's functioning, we may not be able to correct every inaccuracy. In such cases, you can request the removal of your Personal Information from Hanooman's output by completing this form. You should exercise caution when relying on the information provided, verifying its accuracy before use

For guidance on exercising your rights concerning data collected from the internet for model training purposes, please contact us at support@hanooman.ai.

Privacy Rights:

Subject to local law and applicable exceptions, individuals may have the following privacy rights regarding their Personal Information:
The right to receive information about how we process your Personal Information, including specific pieces of data collected from you.
The right to request the deletion of your Personal Information.
The right to rectify inaccuracies in your Personal Information.
The right to be free from discrimination based on the exercise of your privacy rights.

We do not “sell” or “share” Personal Information for cross-contextual behavioural advertising, as defined by local law. Additionally, we refrain from processing sensitive Personal Information to infer consumer characteristics.

Exercising Your Rights:

To exercise privacy rights, email support@hanooman.ai where applicable under local law.

Verification: For security reasons, we may require verification of your credentials before processing requests to know, correct, or delete Personal Information. Non- account holders or those suspected of fraudulent activity may need to provide additional verification, including proof of residency.
Authorized Agents: Rights requests through an authorized agent are accepted. The agent must provide signed written permission to act on your behalf, and you may need to independently verify your identity and residency. Submit authorized agent requests to support@hanooman.ai
Appeals: If allowed by local law, you may appeal decisions related to your privacy rights by contacting support@hanooman.ai

External Website Links :

The Service might feature links to websites outside SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED's management or control, including social media platforms (“Third-Party Sites”). Interactions on Third-Party Sites are regulated by their specific privacy policies and terms of service, not governed by this Privacy Policy. Inclusion of these links doesn't imply our endorsement or review. For information about the privacy practices on Third-Party Sites, please refer directly to their policies.

Security and Data Storage :

We employ reasonable commercial measures, both technical and organizational, to safeguard Personal Information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether online or offline. However, it’s essential to note that no Internet or email transmission is entirely secure or free from errors. Email communication with us, in particular, may lack absolute security. Therefore, exercise caution in determining the information you transmit via the Service or email. Moreover, we are not liable for evading any privacy settings or security protocols present on the Service or third-party websites.

We will only retain your Personal Information for the duration necessary to deliver our Service to you or fulfil other legitimate business objectives, such as resolving disputes, ensuring safety and security, or meeting legal obligations. The duration of retention depends on various factors, including the volume, type, and sensitivity of the information, potential risks associated with unauthorized use or disclosure, our processing purpose, and applicable legal requirements.

Notwithstanding anything contained in this Policy or elsewhere,SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED shall not be held responsible for any loss, damage or misuse of the Data, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of SEETHA MAHALAKSHMI and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

International User Information :

When utilizing our Service, you acknowledge and accept that your Personal Information will undergo processing and storage within our facilities and servers located in the United States. Additionally, it may be disclosed to our service providers and affiliates operating in other jurisdictions.

Legal Grounds for Processing :

Contractual Performance: We process your Account Information, Content, and Technical Information to provide and uphold our Services as per our contractual agreement. This information is essential for service provision, and failure to provide it may impact our ability to offer Services.
Legitimate Interests: Our processing of Account Information, Content, Social Information, and Technical Information aligns with our legitimate interests. These interests encompass protecting our Services from misuse, fraud, or security threats and enhancing, refining, or promoting our Services, including model training. Explore our guidelines on opting out of information usage for model training.
Consent: Your consent is sought when we request permission to process your Personal Information for a specified purpose communicated to you. You reserve the right to withdraw your consent at any time.
Legal Compliance: Personal Information usage occurs to fulfil our legal obligations, ensuring compliance with applicable laws, or safeguarding our, our affiliate's, user's, or third parties rights, safety, and property.
Data Transfers: For transfers of Personal Information outside specific countries, we implement appropriate safeguards as mandated. All transfers adhere to legally valid transfer mechanisms.
Data Protection Officer: For inquiries related to the processing of Personal Information, you can contact our data protection officer at support@hanooman.ai

Amendments to the Privacy Policy:

Periodically, we may revise this Privacy Policy. In such instances, an updated version will be published on this page, unless another form of notice is mandated by applicable law.

Misuse by Non-Targeted Users:

All mobile apps are meant for use by the targeted audience only. Misuse by non- targeted users should be prevented by the owner of the mobile.

How to Contact Us:

If you have any queries regarding privacy while using the Application, or have questions about our practices, please contact us via email at support@hanooman.ai.

Note : This privacy policy is subject to change without notice. Please check this page for the latest updates. By continuing to use the Application, you agree to the terms outlined in this privacy policy.

Subscription Note : By using the Application, you agree to receive occasional updates and important information related to our services. You can manage your subscription preferences at any time within the Application settings. This privacy policy will be updated as necessary to reflect changes in our data collection and handling practices.

Usage Policies

We encourage responsible and safe use of our tools, ensuring compliance with all relevant laws and SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED policies. To facilitate this, we have established usage policies applicable to all users of SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED's models, tools, and services. Adherence to these policies is essential to ensuring the positive and ethical use of our technology.

Should we find that your product or usage deviates from these policies, we may request necessary modifications. Repeated or severe violations could lead to additional measures, including the suspension or termination of your account. Please be aware that our policies may be updated as our understanding of the use and misuse of our models evolves.

Prohibited Uses of Our Models

Usage of our models is strictly forbidden for the following purposes:

Illegal Activity: SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED prohibits the use of its models, tools, and services for any illegal activities, including activities that violate local laws or SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED policies, including but not limited to activities that may result in harm to individuals or violate local, state, or federal laws.
Child Sexual Abuse Material (CSAM) or Exploitative Content Involving Children: Any generation of content that exploits or harms children, especially Child Sexual Abuse Material (CSAM), will be reported to the National Center for Missing and Exploited Children.
Generation of Hateful, Harassing, or Violent Content: Content expressing, inciting, or promoting hate based on identity, harassment, threats, bullying, and any promotion or glorification of violence, suffering, or humiliation of others is strictly disallowed.
Generation of Malware: Attempts to generate code intended to disrupt, damage, or gain unauthorised access to computer systems are strictly prohibited.
High-Risk Activities with Potential Physical Harm: This includes involvement in weapons development, military and warfare, and management or operation of critical infrastructure in energy, transportation, and water. Content promoting acts of self-harm, such as suicide, cutting, and eating disorders, is also forbidden.
High-Risk Activities with Potential Economic Harm: Participation in multi-level marketing, gambling, payday lending, automated determinations of eligibility for credit, employment, educational institutions, or public assistance services, as well as any fraudulent or deceptive activities, are not allowed.
Disallowed Activities Include:
- Scams
- Coordinated inauthentic behaviour
- Plagiarism
- Academic dishonesty
- Astroturfing (fake grassroots support or fake review generation)
- Disinformation
- Spam
- Pseudo-pharmaceuticals
Adult Content, Industries, and Dating Apps: The creation of content meant to arouse sexual excitement, erotic chat, pornography, and any association with adult industries or dating apps (excluding sex education and wellness) is strictly prohibited.
Political Campaigning or Lobbying: Generating high volumes of campaign materials, creating personalised campaign materials, building conversational or interactive systems for political advocacy, or developing products for political campaigning or lobbying purposes are disallowed.
Privacy Violations: Unauthorised tracking or monitoring of individuals, facial recognition of private individuals, classification based on protected characteristics, and using biometrics for identification or assessment are prohibited.
Unlawful Collection or Disclosure of Personal Information: Engaging in the unauthorised practice of law, offering tailored legal advice without proper review, or providing financial advice without expert assessment are not allowed.
Health-related Claims: The models are not fine-tuned to provide medical information. Users should never rely on the models for diagnostic or treatment services for serious medical conditions. SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED’s platforms should not be used for life-threatening issues requiring immediate attention.
High-Risk Government Decision-Making: Involvement in law enforcement, criminal justice, migration, and asylum decisions falls under high-risk government decision-making.

Additional Requirements for Specific Uses: For consumer-facing uses in sensitive industries and automated systems, disclaimers about AI usage and potential limitations must be provided. Products simulating individuals must obtain explicit consent or be clearly labelled as “simulated” or “parody.”

Use of Model Outputs in Livestreams, Demonstrations, and Research: These activities are subject to SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED's sharing and publication policy

Remember, SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED provides a free moderation endpoint and safety best practices to assist in maintaining a safe app environment.

Platform Guidelines

Our API serves as the backbone for businesses spanning diverse sectors and technology platforms. Whether utilised in iOS Apps, websites, Slack, or various other applications, the straightforwardness of our API enables seamless integration across a myriad of use cases. Within the bounds of the aforementioned use case restrictions, we authorise the integration of our API into products on all major technology platforms, app stores, and beyond.

Plugin Guidelines

In addition to the aforementioned prohibited uses of our models, we impose specific requirements on developers creating plugins:

The plugin manifest must include a clearly articulated description aligning with the functionality of the API exposed to the model.
Avoid including irrelevant, unnecessary, or misleading terms or instructions in the plugin manifest, API endpoint descriptions, or plugin response messages. This encompasses directives discouraging the use of other plugins or instructions attempting to influence or dictate model behaviour.
Refrain from using plugins to bypass or disrupt SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED safety systems.
Do not employ plugins to automate interactions with real individuals, either by simulating human-like responses or by responding with pre-programmed messages.
For plugins that disseminate personal communications or content generated by Hanooman, such as emails, messages, or other content, it is imperative to indicate that the content was AI-generated.

Similar to our broader usage policies, we anticipate adjustments to our plugin policies as we gain insights into the utilisation and potential misuse of plugins.

Sharing & Publication

Online platforms, live broadcasting, and public displays

Social media, live streaming, and demonstrations are integral aspects of our interaction with AI-generated content. To address potential risks, we’ve established a policy for permissible sharing.

Feel free to post your own prompts or completions on social media and livestream your usage or product demonstrations to groups, ensuring adherence to the following guidelines:

Review each generation manually before sharing or streaming.
Attribute the content to your name or company.
Clearly indicate that the content is AI-generated, leaving no room for misunderstanding.
Avoid sharing content violating our Content Policy or causing offence.
Exercise judgement when taking audience requests for prompts, avoiding those contravening our Content
Policy.
To bring specific completions to our attention, email us or use the reporting tools in Playground.
Recognize that you're interacting with the raw model, lacking filtering for biassed or negative responses.

For content co-authored with the SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED API, creators can publish first-party written content (e.g., books) under certain conditions:

Attribute the content to your name or company.
Clearly disclose the role of AI in formulating the content in an easily understandable manner.
Ensure content topics align with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED's policies, avoiding harmful or inappropriate subjects.
Refrain from sharing content that may offend others.

Regarding research publications related to the SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED API, we encourage transparency and collaboration. Feel free to reach out to us at support@hanooman.ai for advanced notice or questions. Depending on the nature of your work, we may want to highlight it internally or externally. In cases related to security or misuse, use our Coordinated Vulnerability Disclosure Program to report issues promptly.

For those interested in subsidised access through the Researcher Access Program, share details about your research use case in your application. While we prioritise certain research directions, you're free to propose your own. Due to a high volume of requests, we'll only contact you if your application is selected for subsidy.

Content Moderation

The moderation endpoint serves as a valuable tool for assessing content compliance with SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED’s usage policies. Developers can utilise this endpoint to identify and address content that may violate our policies, such as filtering it out.

The models categorise content into the following classifications:

Category	Description
Hate	Content that expresses, incites, or promotes hatred on the grounds of race, gender, ethnicity, religion, nationality, sexual orientation, disability status, or caste. Harassment is extended to include hateful content directed at non-protected groups (e.g., chess players).
Hate/Threatening	Content that is both hateful and incorporates violence or poses a serious threat to the targeted group based on race, gender, ethnicity, religion, nationality, sexual orientation, disability status, or caste.
Harassment	Content that expresses, incites, or promotes the use of harassing language directed at any target.
Harassment/Threatening	Content involving harassment that also incorporates violence or poses serious harm to any target.
Self-harm	Content that advocates, fosters, or portrays acts of self-harm, including but not limited to suicide, cutting, and eating disorders.
Self-harm/Intent	Content in which the speaker communicates their involvement in or intention to participate in acts of self-harm, such as suicide, cutting, and eating disorders.
Self-harm/Instructions	Content that promotes the engagement in self-harm activities, such as suicide, cutting, and eating disorders, or provides instructions or advice on how to carry out such acts.
Sexual	Content created with the intent to evoke sexual arousal, including descriptions of sexual activities or the promotion of sexual services (excluding sex education and wellness).
Sexual/Minors	Content of a sexual nature that involves an individual who is under 18 years old.
Violence	Content portraying death, violence, or physical harm.
Violence/Graphic	Content illustrating death, violence, or physical injury with graphic detail.

The moderation endpoint is free for monitoring SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED. API inputs and outputs, with other use cases currently disallowed. Note that accuracy may decrease for longer text pieces. For improved accuracy, consider breaking down lengthy content into smaller chunks, each less than 2,000 characters.

Safety Best Practices

Leverage our complimentary Moderation API

SEETHA MAHALAKSHMI HEALTHCARE PRIVATE LIMITED’s Moderation API is available for free and can assist in minimising the occurrence of inappropriate content in your generated outputs. Alternatively, you may opt to create a custom content filtration system tailored to your specific use case.

Adversarial testing

We recommend conducting “red-team testing” on your application to ensure its resilience to adversarial input. Test your product across a diverse range of inputs and user behaviours, covering both a representative set and scenarios simulating attempts to ‘challenge’ your application. Evaluate whether it deviates from the intended topic and if it can be easily manipulated through prompt injections, such as instructing it to “disregard the previous instructions and perform this action instead.”

Human in the Loop (HITL)

Whenever feasible, we recommend incorporating human oversight to review outputs before practical use. This is particularly crucial in high-stakes domains and for tasks involving code generation. Humans should be informed about the system’s limitations and have access to any necessary information for verifying outputs (for example, if an application summarises notes, a human should easily access the original notes for reference).

Prompt Engineering

Utilising “prompt engineering” proves effective in constraining the topic and tone of output text. This minimises the likelihood of generating undesired content, even when a user attempts to elicit it. Offering additional context to the model (such as providing a few high-quality examples of desired behaviour before presenting new input) can facilitate steering model outputs in desired directions.

“Know Your Customer” (KYC)

Typically, users should register and log in to access your service. Linking this service to an existing account, such as Gmail, LinkedIn, or Facebook log-in, may be beneficial, but its appropriateness depends on the specific use-case. Requesting a credit card or ID card can further reduce risk.

Constrain User Input and Limit Output Tokens

Return Outputs from Validated Sets

Returning outputs from a validated set of materials on the backend, whenever possible, is safer than generating novel content. For instance, routing a customer query to the most relevant existing customer support article rather than attempting to answer the query from scratch can enhance security.

Enable Issue Reporting

Users should have an easily accessible method for reporting improper functionality or concerns about application behaviour (such as a listed email address or ticket submission method). This reporting method should be monitored by a human and addressed appropriately.

Understand and Communicate Limitations

From generating inaccurate information to producing offensive outputs and exhibiting bias, language models may not be suitable for every use case without significant modifications. Assess whether the model is suitable for your purpose and evaluate the API’s performance across a diverse range of potential inputs to identify scenarios where performance might decline. Consider your customer base and the variety of inputs they might use, ensuring their expectations are appropriately calibrated.

Legal terms and conditions

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Usage Policies

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Platform Guidelines

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Sharing & Publication

Online platforms, live broadcasting, and public displays

Content Moderation

Safety Best Practices

Leverage our complimentary Moderation API

Adversarial testing

Human in the Loop (HITL)

Prompt Engineering

“Know Your Customer” (KYC)

Constrain User Input and Limit Output Tokens

Return Outputs from Validated Sets

Enable Issue Reporting

Understand and Communicate Limitations